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Support

Help with orders, escrow and your account

Most answers are below. For anything tied to a specific order, the order's own chat is the fastest route — it keeps the full history attached to the trade.
Email support@escrowden.com

Problem with an order right now?

Do not confirm delivery. Confirming releases the payout and closes the order for good. Message the seller in the order chat first, and if that does not resolve it, open a dispute from the order page — that freezes the hold instead of paying it out.

Asked to pay outside the marketplace?

Refuse, and report it. A payment sent by direct transfer, gift card or crypto has no escrow hold behind it and cannot be recovered. Every legitimate order on Escrowden is paid from your wallet balance.

Frequently asked

Common questions

Escrow holds, disputes, verification, wallets and payouts.
How does escrow work on Escrowden?

When you place an order the amount is moved from your wallet balance into an escrow hold. The seller can see the order is funded but cannot withdraw the money. It is released to them only when you confirm delivery.

What does Escrowden charge?

A 5% platform commission is deducted from the seller's payout when an order completes, and your first three sales are exempt from it entirely — it applies per seller, never expires, and needs no code. Buyers pay the listed price with nothing added at checkout.

How do I become a verified seller?

Open the Sell page and complete identity verification: your legal name, date of birth, a government document, and a selfie holding it. A reviewer checks it by hand, and once it is approved you can publish listings in any category.

Do I need to send photo ID?

Yes, if you want to sell. Every seller verifies with a government document — passport, driving licence or national ID card — and a selfie holding it before they can list or quote. You must be at least 18. Buying needs no ID at all.

How do I raise a dispute?

Open the order from the Orders page and choose to dispute it before confirming delivery. The escrow release is paused and the order is flagged for review.

How do I add funds to my wallet?

Use the Wallet page to deposit. Your balance funds escrow holds when you order, and receives seller payouts when your own sales complete.

Longer reads

Guides that cover the detail

If the FAQ did not answer it, one of these probably does.

How it works

The full buying and selling flow, from funding a wallet to releasing a payout.

Read the walkthrough

Escrow & disputes

What the three hold states mean, and exactly when to raise a dispute.

Read about escrow

Fees & payouts

What sellers pay, when it is taken, and how payouts reach your balance.

See fees

Trading guides

Ban risk, scams, pricing and account checks — answered honestly, even where it costs us a sale.

Browse the guides

Still need a human?

Email us and include your order number if there is one — it lets us look at the exact hold, the chat and the ledger entries without a round of back-and-forth first.

support@escrowden.comGo to my orders